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We protect the privacy and security of our customers and site visitors. If you have any questions about our privacy policy, please send an email to info@matterofcharm.com In this policy you will find information about:

use of your information

  • Sharing your information
  • Commercial communications
  • Displaying online advertisements
  • Your information and non-European countries
  • Management of personal information
  • Your rights
  • Changes to privacy protection
  • Cookie
  • How to contact us

Holder identification and contact details:

The holder of the data processing is:

Giulia Zanetto
Carrer de Bailen 88
08009 Barcelona Spain

DPO identifier

Giulia Zanetto is not required to define a Data Protection Officer according to art. 37 of the GDPR

Legal basis of processing

The processing of your personal data is performed only and exclusively if you give your consent or if it is necessary for the execution of a contract signed by you or to fulfill a legal obligation (Article 6 paragraph 1 letters a, b, c).


We use information about you in different ways, depending on the type of information.

a) Name and contact details To send you the products you purchased: without this information we could not send you the order. To send you service messages, such as order updates, by e-mail. To send you information about new products and services through newsletters (only with your authorization). To show you targeted ads while browsing the web so you can see our latest products and offers and we can show you what you and other customers like. To prevent and detect frauds against you or our company.

b) Payment information To accept payments and make refunds in accordance with the contract entered into with you. To prevent and detect frauds against you or our company.

c) Contact history To provide support and assistance, when you contact us, you receive the best possible assistance and our customer care has access to your previous requests.

d) History of orders and products saved To provide assistance and support and to manage returns. Know what you like and other customers.

e) Navigation information The information you provide when you browse our site including the type of device and, if you choose to share them, the location and the way you use our website help us to improve our site and allow us to prevent and detect fraud.

f) Information from social media To allow you to share content from our website that you find interesting on your social profiles.

g) IP address When you leave a comment on the site, we collect the data shown in the comment form over the IP address and the browser user agent string to facilitate the detection of spam.

You are not obliged to provide us with this personal information, but if you do not, you will not be able to purchase from the site. We anonymize and aggregate personal information (so that you can not be identified) and we use it for purposes such as research, data analysis, site and app improvement and development of new products and services.


To provide assistance or information requested by you We use the information entered by you in our contact forms to answer any questions, send you information or provide support.

Commercial communications If you have provided the authorization, we will send you commercial communications via newsletter to let you know about our products.

Displaying online advertisements We also use online advertising, to let you know our services and help you see and find our products. Like other companies, we could send banners and advertisements when you’re on other websites and apps. We do this by using different marketing networks and we use a range of advertising technologies such as pixels and tags, cookies and mobile device identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s personalized audience. The banners and advertisements that you will see will be based on information we hold about you or your past use of the Matter of Charm website (for example, the history of your searches and the content you read) or on the banners and the advertisements of Matter of Charm on which you clicked.

Automatic processes for profiling We collect information about you (anonymously) when you use our services, for example we track your behavior and the flow of content navigation through Google Analytics, Google AdWords, Facebook ADS. This information includes the functions used, the links clicked, the search terms.


We do not sell your personal information to third parties (including your name, home address, e-mail address, and credit card information). However, we must communicate your data to the following companies in order to provide our services, as provided in this statement.

a) Companies that operate to enable us to send you the products you have purchased, such as payment service providers, warehouses, packaging companies, and order dispatch. b) Professional service providers, such as marketing agencies, advertising partners and website hosts who work with us on our business. c) Credit rating, law enforcement agencies and fraud prevention agencies to help counter fraudulent activities. d) Companies approved by you, as social media sites (if you choose to share the contents of the Matter of Charm website).

If you wish to have a complete list of these subjects, contact us at info@matterofcharm.com


We collect information locally. We transfer, process and store information outside our country of residence, wherever we or our third-party service providers work to provide services. Whenever we transfer information, we take measures to protect them.


We retain your personal information as long as your account exists or for the period necessary to provide the services or (in the event that you contact Customer Service) for the time necessary to generate only the analysis of trends and reports related to assistance.

Also, if reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraudulent behavior and abuse or to enforce our terms and conditions, we may retain some of your personal information even after you have terminated your account or our services. they are no longer required.

If you leave a comment, the comment and its metadata are kept indefinitely. This is how we can automatically recognize and approve any subsequent comments instead of keeping them in a moderation queue.


These are your rights regarding your personal information:

a) The right to be informed when your information is used; b) The right to access your personal information that is in our possession; c) The right to request the correction of inaccurate personal information that is in our possession (although, probably, you can change most of them from your account); d) The right to request the cancellation of your data or the interruption of their use or collection; e) The right to interrupt the receipt of direct commercial communications and to revoke at any time the authorization to process the data for other activities not necessary; f) The right to request that we transfer or carry portions of your data to you or another service provider; g) The right to lodge a complaint before the Spanish Data Protection Commissioner.

If you want to exercise your rights, if you have any complaints or questions, contact us.


You can send the request for deletion of your data to the email info@matterofcharm.com and within 60 days we will delete them.

You can choose not to receive more communications at any time. You can do it: a) By clicking on the “delete” link present in all emails b) Contacting Customer Support

At this point, we will update your profile to make sure you do not receive commercial communications anymore. It may take a few days for all systems to update and you may continue to receive communications as we process your request. The interruption of receiving communications will not affect service communications (such as order updates).


In the event of significant changes to the following information, we will highlight them on the website or by other means of contact such as e-mail, so that you can review these changes before continuing to use our site.


We use cookies on our website. For more information about cookies visit the section on cookies at this link http://www.matterofcharm.com/cookies/


We are always interested in the opinions of our customers. If you have questions or suggestions related to this communication, you do not want to use the information that concerns you anymore, you want to exercise your rights above, or for complaints contact us by e-mail at info@matterofcharm.com.

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