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Online selling terms and conditions

For purchase agreement we mean the distance contract and the legal transaction concerning goods and / or services concluded between Matter of Charm by Giulia Zanetto, based in Spain, in Carrer de Bailen 88 2o 1a, 08009 Barcelona, and a customer as part of a system of organized distance sales from the supplier for this contract, uses the technology of distance communication called “Internet “. All contracts, therefore, be concluded through direct access by the consumer client to the corresponding website at: www.matterofcharm.com, where, following the procedures indicated, will conclude the contract for the purchase of the property.

For the final consumer is the person who buys goods and services for purposes not directly related to their professional activity. Below we report the conditions of sale that will remain effective until changed by the supplier. Any changes to the conditions of sale will be effective from the moment they are published on the website and will refer to sales made from that moment on.

Sales price and mode of purchase

All sales prices of the services displayed and indicated on the website are inclusive of VAT and all other taxes (unless otherwise stated). Where provided transportation cost is duly highlighted in the page within the site that the client will take care to see before confirming the purchase; in the case of delivery abroad will be charged to the consumer any additional costs due to taxes or fees provided by law in the State of destination.

The purchase agreement is concluded through the exact compilation and the consensus expressed by the accession date “on line”.

The customer can buy the products on our website only through the payment options indicated on the checkout page,. The estimated shipping times vary from 2 to 3 working days for deliveries all over the world. The customer can still contact the company at any time to get information on the status of the order.

Obligations of the buyer

The consumer agrees and undertakes, once the purchase procedure “on line”, to handle the press and keep the present general conditions, which, however, has already seen and accepted as a necessary step in the acquisition and the specifications of the product purchased.

t is strictly prohibited to enter false data, and / or invented and / or fantasy, the registration process required to provide him with the procedure for the execution of this contract and the subsequent communications; data details and e-mail address must be the only real personal data and not some other person, or fantasy. It is expressly forbidden to make double entries for a single person or enter data of third parties. The company reserves the right to prosecute any violation or abuse, and for the protection of all consumers.

Right of withdrawal and complaints

The customer can exercise the right of withdrawal by returning the product purchased for a replacement or refund. The right of withdrawal is exercised by contacting, within 14 working days from receipt of goods, our customer service at the following address: info@matterofcharm.com. Such notification must include the product codes you intend to return and an indication about bank account in order to allow any credit by bank transfer. Within 10 working days from the exercise of the right of withdrawal, the customer is required to send their returns in their original packaging, to the address that we will communicate to him by email. The consumer may not exercise this right of withdrawal for the same products made to specifications or clearly personalized. The products being returned must not have been used and must be in the same condition they were in at the time of delivery. It also states that in no case be withdrawn parcels cash or in carriage.

In case of return, the refund will be reduced by the amount of postage (delivery and collection) and banking operations concerning the reimbursement operation, supported by the Matter of Charm. 

Once the goods are received and verified the integrity, within 14 days from the communication in which the client has expressed a wish to exercise the right of withdrawal, we will create a coupon for purchase through our website or, at the option of the customer, we will refund the amount paid by bank transfer, or re-credit in PayPal, as soon as possible and within 14 days of receipt of notice of withdrawal. The amount that will be credited is attributable only to the price paid, excluding shipping costs and reimbursement incurred to return the product to Matter of Charm.

According to the Directive approved with Regulation 524/2013 / EU by the European Commission, any complaints may be reported in the ODR website.


Matter of Charm by Giulia Zanetto has the right to terminate the contract of sale entered into by simply informing the customer with adequate and justified reasons; in which case the customer will only be entitled to a refund of the amount already assumed and paid.


Any dispute relating to the application, execution, interpretation and violation of purchase contracts concluded "online" through the site www.matterofcharm.com is subject to Spanish jurisdiction.

Any dispute between the parties relating to this contract will be settled by the Court of residence of the customer or elective domicile of the final consumer. For all other the elective domicile of Matter of Charm.

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